Shipping Policy

Order Processing and Shipping Information:

Thank you for choosing Ash and Chrome Clothing Co! Here's a breakdown of our order processing and shipping procedures:

1. Order Processing:

   • All orders are processed within 1-2 business days (excluding weekends and holidays) after you receive your order confirmation email.
   • Once your order is processed, you will receive a notification, including a tracking number, when your order has shipped.

2. Shipping Times:

   • Shipping times vary by location and carrier.
   • You can typically expect to receive your package within 3-14 business days, excluding weekends and holidays. The length of time depends on product availability and warehouse origin.
   • Please note that shipping times may be subject to change due to unexpected spikes in demand.

3. Contact Us:

   • If two weeks have passed since you placed your order and you have not received it, or if you have any questions, please don't hesitate to reach out to us.
   • Contact us through our chat feature or via email acluxeclothes@gmail.com, and we'll be happy to assist you.

We appreciate your business and hope you enjoy your shopping experience with us!

 

United States Shipping Rates and Estimates:

• Enjoy FREE shipping on all orders.
• Once your order is processed and shipped, expect delivery within 3-14 business days (excluding holidays).
• If 14 business days have passed, and your order hasn't arrived, please contact us at acluxeclothes@gmail.com.

International Shipping Rates and Estimates:

• We ship to the following countries: The United States of America, Canada, The United Kingdom, and Australia.

Order Status:

• After placing your order, you'll receive a confirmation email indicating that your order is being processed.
• Once shipped, you'll receive an email with a tracking number. Allow 48 hours for tracking information to become available.
• If your order hasn't arrived within 14 days of the shipping confirmation, contact us at acluxeclothes@gmail.com with your name and order number.

Shipping to P.O. Boxes:

• We ship to P.O. boxes. Please include the P.O. box number when placing your order.

Shipping Origins: 

• Currently, we offer shipping services to customers within the United States of America and its territories. To enhance efficiency, maintain free shipping, and keep our prices affordable, some of the exceptional products available in our catalog may be shipped directly from the manufacturer's warehouse.
• Please note that the manufacturing locations may vary and include, but are not limited to, The United States of America, Canada, The European Union, Great Britain, China, Asia, and Pakistan. This strategic approach allows us to offer you a diverse range of high-quality products while ensuring timely delivery to your doorstep.

Refunds, Returns, and Exchanges:

• Returns are accepted up to 30 days after delivery for unused items in their original condition, with a full refund.
• For damaged items, email us at acluxeclothes@gmail.com with your order number and a photo for case-by-case resolution.
• Questions? Reach out to us at acluxeclothes@gmail.com. We're here to help!